Your privacy matters to us. This Privacy Policy explains what personal data starph.com collects, why we collect it, how we use and protect it, and what rights you have as a player based in the Philippines.
All data transmitted between your device and starph.com is protected by SSL/TLS encryption, keeping your personal and financial information secure in transit.
Under the Philippine Data Privacy Act of 2012, you have the right to access, correct, and request deletion of your personal data held by starph.com at any time.
starph.com does not sell, rent, or trade your personal data to third-party marketers. Your information is used solely to operate and improve the platform.
Personal data is stored on secured servers with access controls, regular security audits, and strict internal data handling policies to prevent unauthorised access.
We use cookies to improve your experience on starph.com. You can manage your cookie preferences at any time through your browser settings.
starph.com operates in compliance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and the regulations of the National Privacy Commission.
starph.com is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that trust starts with being transparent about how we handle your information.
This Policy applies to all personal data collected through the starph.com website, mobile platform, customer support channels, and any other touchpoint where you interact with us. It covers data collected from players based in the Philippines and is designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as overseen by the National Privacy Commission (NPC).
We encourage you to read this Policy carefully. If you have questions about how we handle your data, please refer to Section 15 for our contact details.
starph.com collects the following categories of personal data:
| Data Category | Examples | Required? |
|---|---|---|
| Identity & Contact | Name, date of birth, email, mobile number | Yes — for registration & KYC |
| Financial | Transaction history, payment method reference | Yes — for deposits & withdrawals |
| Gaming Activity | Game logs, session data, wager records | Yes — for platform operation |
| Technical & Device | IP address, browser, device type | Automatic — for security & analytics |
| Communications | Support chat logs, email correspondence | When you contact us |
starph.com collects personal data through the following means:
We only collect data that is necessary for the purposes described in this Policy. We do not collect sensitive personal information (such as health data, religious beliefs, or political affiliations) unless specifically required by law or regulation.
starph.com processes your personal data for the following purposes:
starph.com processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012:
starph.com does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients, strictly on a need-to-know basis and subject to appropriate data protection safeguards:
All third-party service providers who process personal data on our behalf are required to implement appropriate technical and organisational security measures and to process data only in accordance with our instructions and applicable law.
starph.com retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulation. The following general retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account registration data | Duration of account + 5 years after closure | Regulatory and AML compliance |
| Transaction records | 5 years from transaction date | AMLC and PAGCOR requirements |
| KYC documents | 5 years after account closure | Legal and regulatory obligation |
| Gaming activity logs | 3 years from session date | Dispute resolution and compliance |
| Support communications | 3 years from last interaction | Quality assurance and dispute resolution |
| Marketing consent records | Until consent is withdrawn + 1 year | Proof of consent |
When personal data is no longer required, starph.com will securely delete or anonymise it in accordance with our data disposal procedures. Anonymised data that can no longer identify you may be retained indefinitely for statistical and analytical purposes.
starph.com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
While we take all reasonable steps to protect your data, no method of electronic transmission or storage is completely secure. You are also responsible for keeping your starph.com login credentials confidential and for notifying us immediately if you suspect unauthorised access to your account.
Cookies are small text files placed on your device when you visit a website. They help the site remember your preferences, keep you logged in, and collect analytical data about how the site is used. starph.com uses cookies and similar tracking technologies to deliver and improve our platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Keep you logged in, maintain session state, enable core platform functions | Session (deleted on browser close) |
| Functional | Remember your language, display preferences, and responsible gaming settings | Up to 12 months |
| Analytics | Understand how players use the platform, identify popular features, improve UX | Up to 24 months |
| Security | Detect fraudulent activity, prevent unauthorised access, support 2FA | Session to 30 days |
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the starph.com platform, including your ability to log in and access your account. Disabling analytics cookies will not affect your ability to use the platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by starph.com:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 15. We will respond to all verified requests within thirty (30) days, or within the timeframe required by applicable law.
If we become aware that personal data has been collected from a person under 21 years of age, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered on starph.com, please contact us immediately using the details in Section 15.
During registration, starph.com requires users to confirm their date of birth and may request government-issued ID as part of KYC verification to confirm age eligibility. We reserve the right to request proof of age at any time and to suspend accounts where the age requirement cannot be verified.
starph.com primarily stores and processes personal data within the Philippines or in jurisdictions that provide an adequate level of data protection as recognised by the National Privacy Commission. Where data is transferred to a third-party service provider located outside the Philippines — for example, a cloud infrastructure provider — we ensure that appropriate safeguards are in place, including contractual data protection clauses that meet the standards required by the Data Privacy Act of 2012.
We will not transfer your personal data to a jurisdiction that does not provide an adequate level of protection without your explicit consent or without implementing appropriate contractual safeguards.
The starph.com platform may reference or integrate with third-party services — such as payment processors and game content providers — whose own privacy practices are governed by their respective privacy policies. starph.com is not responsible for the privacy practices of third-party service providers beyond the contractual data protection obligations we impose on them.
starph.com does not include links to external third-party websites for general browsing purposes. Any third-party integrations on the platform are strictly limited to those necessary for payment processing, identity verification, and game delivery, as described in Section 6.
starph.com reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When we make material changes, we will notify you by posting a prominent notice on the platform or by sending an email to your registered address at least fourteen (14) days before the changes take effect.
The date at the top of this page reflects when this Policy was last updated. Your continued use of the starph.com platform after the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree to the amended Policy, you should stop using the platform and may request account closure in accordance with our Terms & Conditions.
If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our Data Protection Officer (DPO). We are committed to addressing all privacy-related enquiries promptly and transparently.
You also have the right to lodge a complaint directly with the National Privacy Commission of the Philippines if you believe your data privacy rights have been violated. The NPC can be reached through their official government channels.
Your data is protected, your rights are respected, and your gaming experience is built on transparency. Join thousands of Filipino players who trust starph.com.
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